Returns for change of mind reasons will be granted by application only. To evaluate if you are eligible to return your purchase, please carefully read our Return Policy below. If you then wish to apply for a return please contact us by phone or email.
Returns Policy (applicable to returns for "change of mind" reasons):
It is the responsibility of the Customer/Purchaser to ensure, prior to ordering, that the product they have chosen is entirely suitable for the purpose for which they intend to use it.
Christmas Shop Online provides product specifications including, photographs, dimensions, applications and product features on each specific product webpage to ensure prior to ordering that the product they have chosen is entirely suitable for the purpose for which they intend to use it.
Returns are only accepted for stock items and will only be accepted when application is made within five (5) days of delivery.
All returns are subject to a 25% inspection, re-boxing and re-stocking fee.
All returned items must be re-packaged and returned in their original packaging. This is the only way to ensure that damage has not occurred during the return delivery.
Any goods that are returned damaged (except where the damage is an inherent defect or otherwise occurred after original dispatch from our premises) will not be credited.
Credits will not be issued on any shipping costs for return shipping. This cost is the responsibility of the customer. We advise customers to take shipping insurance on return merchandise
Please allow up to twenty eight (28) days from the date of delivery of the return before we complete our appraisal and approve the credit - if deemed to be warranted.
Refunds will not be granted due to delays in delivery.
The above is not intended to limit our obligations under the Australian Consumer Law in respect of consumer guarantees, including obligations on returns and refunds for defective product. View our full Terms & Conditions